FAQ

Question: How do I determine my size?

Answer: We recommend selecting your true size at checkout due to the fit and style of our our garments. Located on each product page in the description we provide details about the fit to help you select the best size for your body type. We also have a dedicated Size Guide Page where we break down every specificic measurement of our garments allowing you to make the best choice.

Question: What is your return policy?

Answer: We offer hassle-free returns within 30 days of delivery. Please refer to our Returns Policy for more information on how to initiate a return.

Question: How can I track my order?

Answer: Once your order has shipped, you will receive a tracking number via email and text message. You can use this number to track your package on the courier's website. Please note some couriers will automatically notify you on the day your order will arrive with a time slot for delivery.

Question: Do you ship internationally?

Answer: Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more details.

Question: How can I contact customer support?

Answer: For any inquiries or assistance, please reach out to our customer service team via email at: [email protected]

Direct to Garment (DTG) Printing vs. Direct to Film Printing

  • Direct to Garment (DTG) Printing: This method involves digitally printing designs directly onto garments using specialized inkjet technology. It offers a soft feel and is ideal for intricate designs with multiple colors.

  • Direct to Film Printing: Direct to film printing, also known as heat transfer printing, involves printing designs onto a special film and then transferring them onto garments using heat and pressure. This method is excellent for detailed designs and provides a more precise and clean-cut graphic.

Why We Prefer Direct to Garment (DTG) Printing for Heavy Goods Hoodies and Sweatshirts:

Rooted in graffiti culture, we gravitate towards DTG printing for our heavy goods hoodies and sweatshirts due to the aesthetic it provides. This method allows us to achieve a vibrant and textured look, reminiscent of authentic graffiti art. Additionally, we stencil spray these garments to add a truly authentic graffiti aesthetic, ensuring each piece is unique.

Intentional Fading and Wearing Over Time:

It's important to note that over time, the graphics on our DTG printed heavy goods may fade. This intentional fading adds to the charm and authenticity of the graffiti-inspired aesthetic, mimicking the natural wear and tear experienced by street art over the passage of time. We want our heavy wears to look like a blank canvas onto which an artist has crafted a masterpiece, evolving and telling a story with each wear.

Direct to Film Printing for T-Shirts:

For our t-shirts, which often feature ultra-detailed graphics requiring photo-realistic detail, we opt for direct to film printing. This method ensures that every intricate detail is captured with precision, providing a clean-cut and polished finish to our designs.

In summary, whether it's the textured, worn-in look of DTG printing on heavy goods or the precise detail of direct to film printing on t-shirts, we tailor our printing methods to best suit the unique characteristics of each garment and the intricate designs they showcase.